Frequently asked questions

Frequently asked questions

Can't find an answer? Contact support.

Booking & payment

Can I cancel a booking?+

Yes, free of charge up to 1 hour before check-in. After that, only the first day is charged.

How does payment work?+

You pay online by card. Payment is protected and encrypted. We never store card details.

Can I change the time after booking?+

Yes, you can move or extend the booking from the confirmation page until check-in.

Security

Are my bags safe?+

Yes, we only work with verified commercial businesses. Every partner is selected and checked to provide you with reliable storage.

How do you verify partners?+

Only businesses with commercial license, restricted-access storage area and trained staff. We visit or video-call every new partner.

What can I store?+

Hand luggage, trolleys, large suitcases, backpacks. No perishables, live animals, or single items valued over €500.

Pickup

What if I'm late for pickup?+

The booking automatically extends to the next day at standard rate. We notify you via SMS.

Can someone else pick up my bags?+

Yes, just show the booking QR code.

Have another question?

Support is active in Italian and English.

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